Ordering Information  

General Ordering Procedures  

Orders are processed by the New York Preferred Source Program for New Yorkers who are Blind.  NYSPSP processes all customer orders and invoices for its affiliated members, and goods and services are produced and shipped to you. Orders, inquiries, or payments will not be accepted by the affiliated members.

Orders will be accepted either online with proper username and password, or via hard copy, or by calling our toll-free number at 1-800-421-9010.  

Online Ordering Procedures

To place an order online, please browse the online catalog and place your order.  You must be logged in with a valid NYSPSP.org shopper profile in order to complete check-out.  (If you are browsing as a guest and attempt to check-out you will be asked for your username and password.  If you have not yet set up an account online, click on "Register" and submit the required information to create a shopper profile.)
If you already have a shopper profile, log in and enter your username/password to complete the check-out process and place your order.  A value must be given for "Purchse Order Number" for any shoppers associated with the State / governmental or Commercial B2B (Business-to-Business) accounts. Under "Special Instructions" you can specify any special delivery instructions such as "Lift Gate Required" or hours for delivery, etc.

All hard copy orders may be mailed or faxed to NYSPSP and must include:

• An assigned purchase order number from the ordering facility;
• An authorization signature;
• A complete delivery address if different from the billing address;
• Accurate item numbers and brief descriptions of the commodities ordered;
• Any special shipping or receiving instructions

Pricing

Pricing is subject to change without notice upon action of the New York State Office of General Services. Printed price lists are available upon request; however, these lists are published as a guide and represent the most recent pricing as of the date of publication. Pricing contained herein is current.

Please contact the NYSPSP Customer Care Team at customercare@nyspsp.org or by telephone at (800) 421-9010 for additional information.

Shipping

Normal delivery is to the ordering facility's door or loading platform. Inside delivery and pre notification of delivery are normally available at extra charge and must be requested at the time of the order. Extra charges caused by inadequate delivery instructions or by refusal to accept legitimate deliveries will be billed to the ordering facility. Please contact the NYSPSP Customer Care Team at customercare@nyspsp.org or by telephone at (800) 421-9010 prior to placing your order if you have any questions regarding shipping.

Return Merchandise

All merchandise is guaranteed free of defects and to provide satisfactory service under normal usage. All defective merchandise will be credited or replaced upon return. No merchandise will be accepted for return later than 45 days after date of delivery. Please check all shipments upon delivery for quantity, quality, and accuracy. If merchandise is to be returned for any reason, you must contact our office for authorization and Shipping instructions for return to the point of origin.

Charges for returning merchandise ordered in error by the ordering facility will be borne by the customer, and will include a restocking charge. Custom imprinted or specially manufactured items will not be accepted for return. Please notify this office immediately of any item or quantity discrepancies in shipments to facilitate corrective action. A restocking fee of 20% and freight charges can be applied.

PPE (Personal Protective Equipment) products can only be returned if the product is deemed defective.

Billing

Payment terms are net 30 days from date of invoice. Late payments will be subject to interest and penalties. All billings will be rendered by and payable to National Industries for the Blind regardless of the origin of the shipment. Shoppers who are not purchasing on behalf of a New York State agency, or cannot otherwise provide proof of tax-exempt status are subject to state sales taxes.

VISA & MASTERCARD:  Please note your credit card will not be charged until products actually ship from the supplier. If you are using a Visa or a Mastercard the 3-digit security/CVV code is printed on the back of your credit card, typically after or below your credit card number.
We do not accept American Express cards.